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Business Excellence Training include

EFQM Assessor Training
EFQM Assessor Training

This course aims to equip participants to conduct a strategic assessment of an organisation as part of a high-performing EFQM assessment team. A case study based on a real company forms the basis for a simulated assessment. Participants are led through the various stages of the assessment whilst developing and practising their skills. This course is the final stage in the EFQM Assessor qualification.

Who is it for?
  • This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective
  • It provides essential information for anyone who wants to assess their organisation or be part of a team conducting external assessments based on the EFQM Model
  • It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services
  • It is a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career
  • It is a pre-requisite for anyone who wishes to become an Award Assessor for EFQM.
Pre-requisites for this course

Participants must have completed the EFQM Foundation Training and a Post-Foundation Project before applying for this course.


By the end of the course, participants will be able to:

  • Analyse the ecosystem of an organisation to provide context for an assessment
  • Identify the strategic priorities for an organisation and ask strategically important questions
  • Develop appropriate hypotheses to support an EFQM assessment
  • Apply the EFQM diagnostic tools of RADAR and the Business Matrix Advanced effectively
  • Prepare value-adding feedback for an organisation
  • Identify relevant good practices
  • Behave in a professional and sensitive manner during an assessment

This course is delivered online through Adobe Connect, over 4 days, typically a Wednesday, Thursday, Monday and Tuesday of the following week. The training covers the following modules:

  • The Role of the Assessor
  • Understanding the Organisation
  • Creating Hypotheses
  • Understanding the Criteria
  • Tutor Review of Pre-work
  • Understanding RADAR
  • Site Visit Interviews
  • Role Play Interviews
  • Identifying Strengths and Opportunities for Improvement
  • Scoring
  • Feedback Report – preparation and delivery
  • Continuing Professional Development
  • Tutor Feedback (individually to each participant)

Self Assessment Training
How to prepare a Submission Document
  • Promotion of the culture of innovation and creativity in Abu Dhabi & UAE among the public & private sectors.
  • Qualifying and training those who wish to enter this specialized field and possess the necessary knowledge and skill as experts in creativity and innovation.

Become a member of IAOIP/SKEA” more details on Certification - (Click Here)

Benchmarking Training – Trade    (Download )

  • A unique program aimed at facilitating benchmarking with good practices locally, regionally and internationally
  • Development of a Global network in collaboration with likeminded international centers such as; GBN (Norway), COER,
  • Including Online and site visitation program to Excellence Award winners in the UAE and abroad.
  • Periodical publications of Best practices to be issued and widely circulated locally and regionally
  • Training and Education programmes in Benchmarking tools and techniques

SKEA brings to you a Certification Training Course on TRADE Best Practice Benchmarking to stimulate innovation and provide a pathway to business excellence and world-class performance, 3-days training course

Objectives of Training

    1. To provide participants with a comprehensive understanding of the TRADE methodology
    2. To provide participants with the skills necessary to learn and apply best practices that deliver significant operational and financial benefits
    3. To kick-start a project of relevance to the participant’s organization